FAQs
For what is already featured designs you can checkout directly from the website. For lab or natural diamond orders, the pricing varies. You can contact me with particular budget or design preferences. I will provide you with several options for center stones with the total cost of the piece based on the supply of stone or gemstone options. The surrounding diamonds are matched to the quality of the center of your choice. Every main diamond purchase comes with a certificate of quality—GIA or other.
With all orders, I typically require a full non-refundable payment to build your design. When the ring or jewelry piece is finished (in approximately 4-6 weeks, currently), I will send you a photo and then ship upon your approval.
Domestic shipping is fully insured and trackable via overnight Express, or other shipping options and costs vary depending on the value of the piece & where shipped. Sales tax is only applicable to orders placed within and shipping to locations in California.
International shipping is not available currently since we are a smaller boutique store.
After receiving your payment or placing an order through the website, it takes approximately 4-6 weeks (currently) to finish your piece. However, if I’m custom designing a piece that’s not on my website it takes approximately 8-10 weeks.
I do ship overnight domestically.
We accept returns within 7 business days of receipt on all featured (as-is) items except for rings and custom order pieces. That is because rings are in a size that is personal to the customer and custom orders are modified to a customers special preference.
Contact us to arrange a return. Returns without our knowledge which are then lost/stolen in transit, are the sender's responsibility. Customer responsible for returns and insurance and must be in same new condition as bought.
All sales are final on custom order pieces.
That said, I really believe in excellent customer service and will do anything I can to make you happy.
ALL featured jewelry on this website is made of 14ct yellow gold and lab diamonds made in the USA.
For custom designs, the diamonds I use are based on YOUR preferences and budget. Typically, I source stones or use lab diamonds that will fit in your budget and design and give you several options with the total prices for each option.
I build the rest of the piece of jewelry to match the center or main that you choose if it’s a ring you’re choosing. The most commonly used diamonds which I use are F-G in color, and VS in clarity, with the exception of Ascher step cut diamonds. These stones look very nice to the eye, and you save a lot of money over higher clarity/ color stones that are not as noticeable without a loupe.
The diamonds I source are only from reputable local national dealers who use ethically sourced stones or I use lab diamonds. If you are concerned about using a conflict free stone, I highly recommend using lab diamonds or an antique stone with an antique cut. Antique stones (more than 50 years of age) predate all major conflicts and are the best way to ensure peace of mind. I can source those for you.
No, I’m sorry at this time, I do not ship internationally.
Not at this time. I do not sell retail in order to keep my pricing down and better serve my clients.
Also, I’d like to put myself in my customers shoes, and offer something more exclusive and original.
On occasion. If the client already has a good idea of what they want and if it fits within my oeuvre of work.
You can contact me or the RockferryLife team on this website. Just fill out the contact form provided.